our policies
PlayNOBI Parts Forever!, a Lifetime Free Replacement Guarantee
At PlayNOBI, we stand by our promise of quality, durability, and worry-free play. That’s why every PlayNOBI product comes with a lifetime free replacement guarantee for parts. Lost a piece? Something broke during play? No problem — we’ll replace it, free of cost, anytime.
Our goal is to ensure that learning never stops and fun never ends. With PlayNOBI, parents can rest assured that their child’s STEM journey will always be complete, safe, and frustration-free. This guarantee is our way of showing confidence in our products and commitment to your family’s trust.
Privacy Policy
We collect personal information you provide during account registration, including your name, email, phone number, shipping address, and billing details. For order processing, we collect details on products purchased, quantity, and payment method. Customer support communications such as messages, emails, and WhatsApp chats are also collected. We automatically collect device and usage information like IP address, browser type, device model, operating system, pages viewed, referring URLs, access times, and usage patterns. Cookies and tracking technologies are used to monitor site behavior, content preferences, and shopping activity.
How We Use Your Information
Your information is used to process and complete orders, provide customer support, manage returns and inquiries, send transactional updates, and, with your consent, deliver promotional content and newsletters. We also personalize your shopping experience through recommendations and improve our services and website performance. Your data helps us prevent fraud, unauthorized access, and potential security breaches.
Sharing Your Information
Your information may be shared with service providers such as payment processors, logistics partners, and analytics services necessary for order fulfillment and website operation. We comply with legal requirements as necessary to protect our rights or the safety of others. In business transactions like mergers or acquisitions, information may be shared under confidentiality agreements. Other disclosures require your explicit consent.
Security of Your Information
We use industry-standard SSL encryption, secure payment gateways, and strict access controls to protect your data. However, no transmission or storage method online is completely secure.
Cookies & Tracking Technology
Cookies are used for site functionality, analytics, marketing, and personalization. You can control or disable cookies through your browser, but doing so may affect website functionality and your experience.
Your Rights and Choices
Depending on your location, you may have the right to access, update, or delete your personal information, withdraw consent from promotional communications, object to certain data processing, and request data portability. To exercise these rights, contact us at care@playnobi.com.
Children’s Privacy
Our services are intended for users aged 2 years and above, with accounts managed by parents or guardians. We do not knowingly collect personal data from children under 13 without parental consent. If you suspect a violation, contact us immediately to remove the data.
Third-Party Links & Platforms
Our website may link to third-party sites or platforms. We are not responsible for their privacy practices. Please review their policies before interacting.